Mens and Womens
The Junction

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The following section should provide all the information needed to shop at The Junction online. If you have any queries that are not answered on this page please contact customer services on 01536 201122 and we will do our very best to help you. We hope to make your online shopping experience at The Junction as simple and enjoyable as possible.

Payment Information
We accept all major credit and debit cards including, Visa, Mastercard, Switch, Maestro and Solo. These are processed online by a third party for security reasons. If you would prefer you can also place orders over the phone by phoning customer services on 01536 201122.

Order Acknowledgement
Once your online order has been processed you should receive an automated e mail from us confirming this with a unique order number. This is confirmation that your order is now being dealt with.
We do our upmost to keep the site up to date with new arrivals and changing availability of stock, however in the unlikely event that you place an order and the item is unavailable a member of our customer services team will phone or e mail you. You then have the option of waiting for the item to come back into stock, exchanging it for an alternative colour etc. or a full refund.

Privacy Policy
Any personal information that is gathered from you when shopping online at The Junction will not be shared with any third parties. We take online security very seriously.

Postage & Packaging
Our UK delivery charge is free for any orders over £50. Our standard delivery charge is £3.95 for anything under this amount. All items are insured to its full value. We aim to dispatch within 24 hours, orders received by 2pm will be dispatched the same day. Again if you have any concerns and have not received your item within 3 working days please feel free to contact our customer services on 01536 201122 where we will be happy to track it for you.

Our free postal service for items over £50 does not cover the cost of sending out replacement sizes or exchanges. If a replacement or exchange is requested a standard fee of £3.95 will be charged.

Returns Policy
All Christmas purchases will have until the 8th January to return. The Junction is an official UK stockist of all brands and items sold on its online shop. All merchandise is of the highest quality and is checked before being dispatched.
If on receipt of your item you are unhappy and wish to return it please contact customer services within 7 days to obtain a returns authorisation code. Please return items via a recorded/tracked postal service to: Returns @ The Junction, 73b High Street, Old Village, Corby, Northants, NN17 1UU. Once your item is received it will be checked* and then a refund or exchange will be issued. We aim to do this as effciently as possible.
All items sent overseas are non-returnable please consider when purchasing.
Goods must be returned in RESALEABLE condition.
*On their return goods will be checked to ensure that they are in their original condition and packaging with labels attatched. Refunds will not be considered for items returned with make up or deodrant marks or have been stored in a smokey or damp environment etc. Garments that have been worn and or laundered will not be considered for an exchange or refund.

Thankyou for shopping at The Junction online.